FAQs
Product for Cleaning
- What do I do when the tape gets stuck on the floor or carpet and the roller can't be moved?
- How can I peel off the tape when it gets stuck to the floor?
- The shaft collapses when using. What can I do about it?
- The end of the tape is hard to get a hold of. Is there a better way?
- When using the tape roll it comes off. What can I do about it?
- Is there an easy way to open the case?
- Why doesn’t the COLOCOLO that I bought have ripping lines?
- The case broke. Do you sell the case on its own?
- What does the “common size for each company” mean on the packaging?
- Can COLOCOLO also be used on waxed flooring?
- Are there types of COLOCOLO for use on tatami mats or flooring?
- Are there types of flooring that cannot be cleaned with [COLOCOLO Multi-Floor Cleaner]?
- Are there types of carpets that [COLOCOLO which is for the curpets] cannot be used with?
- Can you use [COLOCOLO which is for the curpets] on tatami or floor sheets?
- I can't remove incrustation (hot water coating) with [Polishing Sponge]. Is there some way to deal with this?
Adhesive Tape
- What’s the ideal way to peel off tape or remove any glue stains?
- I still have the cardboard core from the tape I previously used, but I can’t remember what type of tape it was.
- Are there some materials to which the tape doesn't stick to that well?
- What is the difference between the “adhesion” and “retention” double-sided tape?
- What materials can’t double-sided tape be stuck to?
- The adhesive surface of the tape is bending upwards, making it difficult to use.
- What is the target heat resisting temperature of the tape?
- Do you have any tapes for repairing pool rings or plastic pools?
- Do you have double-sided tape that can be used and peeled off for outdoor usage?
- Do you have tape for fixing cracks in a bathtub?
- I want to spread a carpet over flooring. How can I best fix it in place without marking the floor?
- Do you have any products for repairing screen doors?
- [Adhesive Sheet to Repair Screen Doors for Home Repairs] has net-patterned sheets and transparent sheets. Are the net-patterned sheets for sticking on the outdoor or indoor side?
- [Adhesive Tape for Carpet Fixing] has no glue. Is this a defect?
- How do you stick on [Adhesive Tape for Carpet Fixing]?
- Can I also use [Adhesive Tape for Carpet Fixing] on heated floors and electric carpets?
- Can [Peelable, Strong Double-Sided Adhesive Tape] be used on paper, soft materials, and painted surfaces that peel off easily?
- It’s written that [Hand Tape Cutting Tool for Packing / Bundling HC-503, Red] is for plastic tape, but can it be used for fabric tape as well?
- Can I paint over the surface of [Aluminum Foil Adhesive Tape]?
- Is there a version of [Line Tape] that can be used outdoors?
- I don’t know how to pass the tape through the [Hand Tape Cutting Tool for Packing] or [Hand Tape Cutting Tool for Packing].
- [Butyl Rubber Self-Bonding Tape] doesn’t have any glue. Is this a defect?
- Can I overlap layers of [Adhesive Tape for Packing]? Can I write on it? Can it be cut by hand?
- Which [Masking Tape] has the weakest adhesive power?
- Does [Masking Tape] leave glue stains?
- It says that [Peelable, Strong Double-Sided Adhesive Tape] sticks to plastic, however what about polypropylene and polyester?
- Can [Peelable, Strong Double-Sided Adhesive Tape] be used with vinyl chloride?
- The peeler for [Utility Knife to Remove Tape for Home Repairs (Qty 1)] has become blunt. Should I sharpen the cutter blade?
- Will [Stainless Steel Adhesive Tape] stick to magnets?
- What is the 'acetate' in [Acetate Cloth Adhesive Tape NO. 5]?
- Can [Acetate Cloth Adhesive Tape NO. 5] be cut by hand?
- Can [Acetate Cloth Adhesive Tape NO. 5] be stretched like vinyl tape?
- Does [Acetate Cloth Adhesive Tape NO. 5] come in any other color besides black?
- How heat resistant is [Acetate Cloth Adhesive Tape NO. 5]?
- What V (voltage) does [Acetate Cloth Adhesive Tape NO. 5] insulate against?
- What insulation class is [Acetate Cloth Adhesive Tape NO. 5]?
Product for Home Energy Saving
- Please explain about thermal fracturing in glass.
- Do you have a product that can handle condensation on glass?
- I bought [ Insulation Sheet] thinking that it would prevent condensation, but it wasn’t able to.
- Why can’t [ Insulation Sheet] stick onto wired glass or Low-E glass?
- Can the water-adhesion type of [ Insulation Sheet] stick onto frosted glass or uneven glass?
- Which side of [ Insulation Sheet] is meant to stick to the window glass?
- It says "when cutting, leave the water-adhesion surface sticker”, but what sticker is it referring to?
- Does the [ Insulation Sheet] help prevent glass scattering?
- Can [ Insulation Sheet] be stuck on top of Glass Shatterproofing Film?
- The sheet of the water-adhesion type of [ Insulation Sheet] peels off from the window glass. Is there any way to fix this?
- Can the sheet of the water-adhesion type of [ Insulation Sheet] be easily peeled off?
- The water I sprayed for [ Insulation Sheet] doesn’t dry. What’s the best thing to do?
- Can the sheet of the water-adhesion type of [ Insulation Sheet] be used on a skylight?
- Can [ Insulation Sheet] be stuck onto the outdoor side of the glass?
- Won’t the room darken when I stick on the [ Insulation Sheet] sheet?
- Is there an expiration date for using [ Insulation Sheet]?
- For the clear-type insulation sheet of [Window Glass Insulation Sheet, 2mm], I don’t know which side I'm supposed to attach to the glass.
- Can [Window Glass Insulation Sheet, 2mm] be stuck on vertically?
- Is there an expiration date for using [Window Glass Insulation Sheet (Heat-Generating Type)]? Can it also be used in summer?
- The [Airtight Tape] has squished and gotten a lot thinner than shown on the packaging. What should I do?
- What type of foam is used in [Adhesive Tape for Sealing]?
- What are the different usages for [Adhesive Tape for SealingM-Type、P-Type、D-Type、V-Type]?
- What are the gap sizes supported by [Adhesive Tape for SealingM-Type、P-Type、D-Type、V-Type]?
- What type of foam is used in [Airtight Waterproofing Tape for Outdoor Use]?
- What type of foam is used in [Airtight Waterproofing Tape]?
- It said on the package of [Soundproofing Tape] that it came with two tapes, but there was only one. Is this a defect?
- What are the different usages for [Soundproofing Tape]M-Type、P-Type、D-Type、V-Type?
Hook
Product for Safety and Security
- Are there some cases where you can’t use [Falling Furniture Prevention Board]?
- Can [Falling Furniture Prevention Board] also be used on carpet flooring?
- Should [Falling Furniture Prevention Board] be used with metal falling-prevention support bars?
- If I cut [Falling Furniture Prevention Board] into smaller pieces and lay it down just in the corners of the furniture, will it still be effective?
- After cutting [Glass Shatterproofing Sheet], how do you peel off the film if you can’t find the peel starting point?
- How do you make the soapy water used when sticking on [Glass Shatterproofing Sheet]?
- Is it more effective to stick [Glass Shatterproofing Sheet] on the inner-side or outer-side of the glass surfaces of window glass or glass cupboards?
- How do you keep [Glass Shatterproofing Sheet]in good shape?
- Can you stick [Glass Shatterproofing Sheet] to mirrors?
- How do you peel off [Glass Shatterproofing Sheet]?
- [Emergency-Use, Long-Lasting Tape (Glowing Type)] won’t lighten up in a dark place. Is it defective?
Product for Medical Care
Dehumidifying Agent
- I spilled the dehumidification liquid for [Dehumidifying Agent ]. What’s the best thing to do (in the case of cupboards, flooring, or rugs)?
- I spilled the dehumidification liquid for [Dehumidifying Agent ]. What’s the best thing to do (in the case of clothing)?
- The chemicals inside [Dehumidifying Agent ] that were previously smooth have now hardened. Is this a defect?
- I got too many refills of [Dehumidifying Agent ] and want to save it, but what’s the best way to save it?
- How do you throw away the dehumidifying pack of [Dehumidifying Agent ] once finished using it?